Service Technician

Service Technician

Service

Service Manager/Service Drive Manager

Non
- Exempt

None

This position performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in Martin Automotive Group as a caregiver for their vehicle safety and reliability.

The primary duties consist of but are not limited to the following.

• Perform routine vehicle tune-ups and maintenance in an accurate and efficient manner
• Responsible for troubleshooting issues and fixing them aiming to maximum reliability and functionality.
• Execute repairs under warranty to manufacturer specifications
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Keep shop area neat and clean
• Communicate with parts department to obtain needed parts
• Inspect vehicle fluid levels and replace or replenish, as necessary.
• Operate all tools and equipment in a safe manner.
• Check tire pressure and add air if needed.
• Perform Multi-Point Inspections
• Maintain accountability for all dealership-owned tools and manuals.
• Drain oil from crankcase and refill with required amount of oil, replace oil and air filters.
• Communicate directly with the Service Advisors so that customers are well-informed of any additional services needed.
• Provide an estimate of time needed for additional repairs
• Perform work specified on the repair order with efficiency and in accordance with dealership.
• Read repair orders to perform assigned tasks as written
• Perform only and all assigned tasks, per repair order that may consist of, but are not limited to the following (replacement of windshield wipers, tires, air filter,

• wheel well liners; perform tire patches, tire rotations, tire pressure maintenance, brake inspections, torque wheels, all fluid exchanges (excluding transmission fluid), windshield wiper fluid refill, PDI's, MPVI's and all item therein, an MPVI)
• Communicate any concerns regarding assigned jobs with Assigning Service Advisor, Shop Foreman, or Service Manager.
• Road-test & Quality Inspect to confirm vehicle's repairs will meet or exceed customer expectations prior to release of vehicle
• Communicate with Service Advisor if additional service is recommended
• Demonstrate outstanding customer service and maintain Customer Satisfaction Scores
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand, and follow rules and procedures and accept constructive criticism.
• Performs other duties as required or assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – High school diploma or equivalent plus 1 year of equivalent/relevant work experience; automotive dealership experience preferred.
• Must be able to work extended hours, evenings, holidays, and weekends.
• Must demonstrate the ability to read, write and communicate the English language.
• Valid Driver’s License and proof of insurance are required.
• Must have a clean driving record and be able to pass an MVR and background check.

Ability to communicate orally or in written form effectively. Ability to read, analyze and interpret written and verbal instructions. Ability to effectively present information and respond to questions from managers, clients, and customers.

Ability to…