Police Dispatcher Glendora, CA

Police Dispatcher – City of Glendora, CA

Salary: $57,129.48 – $69,441.24 Annually
Location: Glendora Police Department – 150 South Glendora Avenue, Glendora, CA
Job Type: Full‑Time
Job Number: JB00169
Department: Police Department
Opening Date: 08/22/2023
Closing Date: Continuous (apply at any time – the position will be filled as and when vacancies arise)

The Glendora Police Department is seeking enthusiastic and motivated individuals to join our first responder team as a 911 Police Dispatcher. Candidates must be prepared to remain calm under pressure, provide outstanding customer service, and maintain accurate data entry and communication with the field.

• Receive and screen calls for police or other emergency services, determining priority and type of response required.
• Monitor radio frequencies, cameras, and other incident monitoring systems to stay aware of additional incidents.
• Dispatch police and animal control units, as well as requested agencies such as hospitals, towing services, and utilities, issuing calls and mutual assistance requests as needed.
• Maintain real‑time track of unit locations and status; conduct warrant, registration, and criminal history checks; provide instructions to personnel.
• Maintain an accurate log of all service requests and actions taken; prepare reports; enter and retrieve information from computer and teletype networks.
• Provide general information to the public, refer callers to appropriate agencies, calm distressed callers, and assist with translation needs when required.

• High school diploma or equivalent (any combination of education and experience that provides required knowledge and abilities).
• Considerable knowledge of office procedures, record‑keeping systems, dispatching procedures, and relevant laws (Penal Code, Vehicle Code, local municipal code).
• Knowledge of the 911 system, TDD Deaf Translation System, and Text‑to‑911.
• Strong computer skills and ability to type 45 words per minute; a typing certificate dated within the last 12 months is required (online proctor‑verified certificates are not accepted).
• Valid California Class C driver’s license with satisfactory driving record.
• Willingness to work weekends, holidays, and nights on a routine scheduled basis.

• Completion of a P.O.S.T. approved entry‑level Police Dispatcher basic training course prior to completion of the probationary period.
• Submit a valid typing certificate or PRO‑verified proctor certificate with the application.
• Applicants may not apply for this position more than once in a six‑month period.

All applications will be reviewed and evaluated. Candidates deemed best qualified will be invited to a qualifying written exam and interview (weighted 100%). The written exam may be waived for candidates who currently possess a POST‑certified dispatcher basic certificate (copy required), a POST dispatcher T‑score of 48 or higher within the last 12 months, or a qualifying National Testing Network score.

Finances: CalPERS (Tier 2 or Tier 3, as applicable) with 3% salary increase effective 07/01/2025. Deferred compensation, flexible benefit plans, and various insurance coverages are available. Detailed benefit administration information is provided upon hiring.

Leave: Sick, vacation, bereavement, holiday, family leave, personal emergency leave, and compensatory time are provided. Additional state and federal leave options are available. See City policy documents for precise accruals.

Work‑life: Employee assistance plan, flexible work schedule request, tuition reimbursement up to $6,200 per year, and optional membership in the F&A Credit Union.

The City of Glendora is an Equal Opportunity Employer and strongly encourages veterans, persons with disabilities, and women to apply.