Patient Care Coordinator

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2 days ago. Be among the first 25 applicants.

$21.00/hr - $21.00/hr

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality‑oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients.

UHP's best‑in‑class clinical program covers three sub‑specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in‑office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.

The Patient Care Coordinator is responsible for performing a variety of duties to maintain an efficient front office which could include obtaining authorizations, scheduling appointments, obtaining patient medical records, and responding to medical record requests, as well as other various tasks. Communication with staff in all departments is paramount in this position, ensuring that proper care is provided to patients. This position provides information to patients so they may fully utilize and benefit from the clinical services.

This position requires a mature and flexible individual who can deal with a wide range of personalities and responsibilities. The individual needs to be highly organized and motivated. This position also requires the individual to be able to prioritize the workload while working independently and to have the initiative to think problems through and seek assistance when needed. The job holder must demonstrate current competencies applicable to this job description.

Employees are required to adhere to all Company policies and procedures and HIPAA and OSHA policies for all companies for whom Genesis Healthcare Partners provides services.

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Screens and directs all incoming telephone calls professionally and efficiently.
• Checks in and registers patients arriving for their appointments and obtains registration forms, reviewing for completeness and verifying insurance cards. This may include patient check‑out at the end of the visit ensuring that the process is complete.
• Receives and processes payments accurately.
• Maintains the office petty cash box by reconciling it at the end of each day and ensuring the box is kept locked at all times.
• Fulfills clerical responsibilities as assigned that include sending/receiving patient medical records, obtaining lab/X‑ray reports, hospital notes, referral information, test results, etc. in a timely manner.
• In preparation for applicable appointments, manages and updates charts to ensure that information is complete, that the patient’s medical record is current, and that the documents are filed appropriately.
• Completes forms/requisitions as needed; documents scanning and indexing.
• Adheres to the company’s insurance and authorization policy by verifying insurance eligibility and benefits and patient demographics, obtaining authorizations, and making detailed notes in the patient’s account including documenting conversation and payment arrangements.
• Initiates requests for authorizations for all services ordered by the physician if authorization is required for other providers; may require coordination with primary care physicians/IPA’s etc. if additional referrals are needed. STAT & Retro Requests may be necessary.
• Schedules appointments applicable to the practice. Scheduling may be for consultations, treatment, surgeries, procedures, follow‑up visits, outside…