Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

Pay range: $21.00/hr - $23.00/hr based on experience.

Glendora, California. Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

When patients enter our centers, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Center
  
  Location:
  
  750 W. Route 66 Suite N Glendora, CA 91740
• Type of Employment:
  Full Time
• Hours:
  
  Weekdays
• Compensation: $21.00 - $23.00/hour based on experience

• Start Strong: mentorship and orientation programs
• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical, RX, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

• High School Diploma or GED required
• Insurance Verification Experience
• 1 Year of Medical Office Experience
• Bilingual (English/Spanish Speaking)

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift

Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10 lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.

Equal Opportunity Employer/including Disabled/Veterans.