Water Division Manager

The City of Glendora is seeking an experience, forward thinking Water Division Manager to help lead and shape the future of the City’s water system. This is an exciting opportunity for a strong communicator and team-oriented leader who thrives in a dynamic operational environment.

As one of two (2) Water Division Managers, this individual oversee the distribution and customer service sections, guiding the teams, responsible for maintaining and repairing Glendora’s extensive water, distribution pipeline system, and supporting customers through meter reading, water, billing field services, inquiries, a meter related investigations. This role is well suited for a leader who enjoys operational challenges, values, technical accuracy, and is dedicated to delivering exceptional service to the community.

The ideal candidate Is a confident, Knowledgeable professional, Who understands the complexities of water distribution systems and customer service operations they bring a strong foundation and water, quality and regulatory compliance, and Excel, communicating technical information clearly to staff, residents, contractors and regulatory agencies. This individual is comfortable, overseeing water system maintenance and repairs, guiding teams through meter reading and billing support activities, and ensuring customer inquiries are resolved with accuracy and professionalism.

They prepare regulatory reports with accuracy, deliver presentations that inform and engage, and collaborate effectively across the departments to support operational improvements and capital projects. Above all they lead with steadiness, clarity and a commitment to maintaining reliable, responsive water service for the community.

Qualified individuals who possess the experience, leadership capacity, and commitment outlined above are strongly encouraged to apply. The City of Glendora values excellence in public service and seek dedicated professionals who are prepared to contribute meaningfully to the ongoing reliability in advancement of the community’s water system.

Under general direction from an Assistant Public Works Director, plans, organizes, oversees, coordinates and supervises the day to day operations of one or more sections within the Water Division including water distribution, water production, customer service, and water conservation sections; supervises the installation, construction, and maintenance of water system facilities; consumption metering systems, assists in the design and review of water-related Capital Improvement Projects (CIP);

provides technical assistance and direction to the Assistant Public Works Director assigned to the Water Division, other management staff, and other City departments; prepares regulatory reports to ensure compliance with Federal, State, and local drinking water regulations; and performs related work as required.

This is a management level classification that exercises independent judgment on diverse and specialized water distribution, water production, customer service, and water conservation sections with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff, overseeing the daily operations of the one or more sections of the Water Division, and for providing technical support to management in a variety of areas.

Performance of the work requires the use of independence, initiative, and discretion within established guidelines. Exercises direct supervision over supervisory, technical, maintenance and administrative staff, often through subordinate levels of supervision.

Serves as the Chief Treatment Operator and Chief Distribution…