CSR, Customer Service​/HelpDesk

At Quality Heating, Cooling, Plumbing, and Electric
, we’re more than just a home service company—we’re a team driven by our core values
:

Serve People – We prioritize our customers and our community.

Provide Solutions – We don’t just fix problems; we create lasting solutions.

Whatever It Takes – We go the extra mile every time.

Be Willing to Grow – We embrace learning and continuous improvement.

Celebrate the Win – We recognize hard work and success.

If you're friendly, organized, and love helping people, you’ll thrive in our fast-paced, team-first environment.

We’re looking for a dependable and upbeat Customer Service Representative (CSR) to be the voice of Quality. This position is responsible for answering incoming calls, scheduling service appointments, and delivering an excellent first impression to every customer. You’ll be a key part of ensuring smooth operations and a positive customer experience from the first call to the final follow-up.

Answer inbound calls and respond to customer inquiries with professionalism and empathy

Schedule service appointments, gather key information, and enter job details accurately into the system

Dispatch service technicians and communicate real-time changes when needed

Follow up with customers on scheduled services, confirmations, and satisfaction checks

Maintain customer records and update contact details or notes as needed

Assist with outbound calls for club membership renewals, unsold estimates, and follow-ups

Collaborate with service, install, and sales teams to keep the schedule flowing smoothly

Troubleshoot basic issues and provide customers with updates, timelines, or next steps

Represent the Quality brand with a positive attitude and helpful mindset

Experience in customer service, dispatch, or administrative support

Strong communication skills with a calm, clear, and friendly phone presence

Ability to work in a fast-paced environment and handle multiple tasks at once

Organized, detail-oriented, and tech-savvy (Service Titan experience is a plus)

Team player with a problem-solving mindset and willingness to adapt

Comfortable learning new systems and following set procedures

Must have reliable transportation and be dependable with time management

Competitive hourly pay with opportunities for bonuses

Career growth opportunities – We promote from within

Ongoing training and professional development

Supportive team environment and strong leadership

Health, dental, and vision insurance

Paid time off and holidays

A team culture that values your voice and contributions

If you’re a team-oriented Customer Service Representative who thrives on providing great service and keeping things organized, we’d love to talk to you.