Customer Services Administrator

Part Time 4 Days Per Week

Escape Recruitment and recruiting for our client based in Fife, an established and growing business recruit a Customer Services Administrator on a permanent basis.

This role is based onsite working 4 days per week, flexibility can be provided around start and finish times depending on preference.

You will act as a key point of contact for customers across Scotland, ensuring orders are processed accurately and delivered smoothly, while also supporting new enquiries and ongoing sales activity.

Building and maintaining strong relationships with existing customers
Processing orders accurately and coordinating deliveries
Following up on enquiries and supporting new customer accounts
Promoting new products and seasonal offers
Liaising with internal teams to ensure a smooth customer experience
Keeping records up to date and identifying opportunities to improve processes

Background

Required:

Previous experience in customer service, sales administration, telesales &/or order processing
Confident and professional communicator, comfortable on the phone
Well organised, accurate and proactive
Comfortable working in a fast-paced environment and able to meet tight deadlines
Competent using Microsoft Office, particularly Excel and Outlook