Customer Service Advisor

Overview

• Proposed Interview Date: Week Commencing 09 March 2026

• Closing Date: 19 February 2026

• Contract Type: Permanent

• Salary: FC4 £ 25,885.80 to £28,175.91

• Working Pattern: 36 Hours per week, 2 positions available

• Location: Bankhead, Glenrothes

As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. For more information, check the

How to Apply

section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at

These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. (shift pattern is 8-4pm, 9-5pm and 10-6pm)

You will earn a competitive salary as above (pro rata for part time hours) and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.

These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role; you are required to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.

You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills.

• Role Profile: When preparing your supporting statement, review the role profile and think about how you meet the essential criteria.

• How We Work Matters: Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Employee Benefits: Employees have access to a benefits package that offers discounts on a wide range of products and services.

• Directorate Information: Council Department information.

• Social Media: Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats: Job information can be made available in alternative formats. To request, please email: transact

For Further Information Please Contact: