Genesys CX Transformation Consultant
Listed on 2026-10-16
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IT/Tech
IT Consultant, IT Business Analyst, Business Systems & Technology Analysis, Change Management -
Business
Business Systems & Technology Analysis, Change Management
BT Group in the UK is looking for a Genesys CX Consultant to design, implement, and optimise contact centre solutions that drive improvements in CSAT and PSAT. You will translate business requirements into technology solutions across CCaaS, AI, automation, analytics and workforce optimisation.
In a hybrid setup (3 days in the office, 2 days remote), you will collaborate with internal and external stakeholders, lead transformation from discovery through delivery, and help shape new operating
This role is for the Genesys CX Transformation Consultant role at BT Group.
We have an opening for a Genesys CX Transformation Consultant in Scotland, United Kingdom within IT & Technology.
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