Business Office Manager Specialist

34 Broad Street, Charleston, South Carolina 29401 Job Description

*** This position requires frequent travel, including overnight stays in the States of Delaware, Pennsylvania, and Maryland***

The Business Office Manager Specialist will be responsible for the oversight and support of all business and office management functions of the Business Office Manager (BOM) of the community.

• Assist with BOM orientation, onboarding, and ongoing training and development.

• Train and onboard BOMs to Human Capital Management systems, including ADP Workforce Now.

• Train and onboard Executive Directors (EDs) as it relates to the BOM role.

• Provide ongoing guidance and best-practice support to BOMs.

• Maintain daily/weekly communication with the CHRO regarding community-level issues, concerns, and updates.

• Distribute updates and guidance to BOMs via email, phone calls, and community visits.

• Provide on-site and/or remote community coverage to support BOM vacancies, as assigned.

• Assist with community audits, including review of:

  • Employee and resident files
  • Accounts Payable (AP) and Accounts Receivable (AR)
  • Payroll processes
  • General office management practices

• Ensure compliance with ADP Workforce Now.

• Ensure compliance with the Relias Learning Management System.

• Maintain state registration, inspection forms, and required reports.

• Ensure OSHA compliance by completing required forms and documentation, as applicable.

• Order and process background checks; compile test results and advise when applicants have successfully completed the pre-hire process.

• Process new hire paperwork, ensuring accuracy and completeness.

• Work with Department Heads to identify open positions, advertise roles, and interview potential candidates.

• Deliver New Hire Orientation in accordance with state regulations and Harmony Senior Services policies and procedures.

• Assist with ADP payroll preparation.

• Support month-end closing processes at the community level, as needed.

• Oversee and support maintenance of resident business files and personnel files.

• Assist Department Heads with ordering supplies and managing inventory.

• Provide superior customer service when interacting with residents, families, visitors, and associates.

• Perform other duties as assigned.

• AA Degree preferred in accounting or business, or equivalent experience
• Three plus years' experience working in Accounts Payable/Receivables
• Three plus years' experience working in Human Resources/Benefits administration
• Excellent organizational, interpersonal, and communication skills
• Demonstrated ability to use accounting software programs and Microsoft Office
• Must be able to lift, carry, and push up to 25lbs
• Demonstrated ability to meet project deadlines
• Ability to analyze reports and identify issues that could affect day to day business operations
• Excellent customer service skills
• Ability to travel to communities on a regular basis, to include overnight stays.

• 401k + Fulltime & Part-time Benefits Packages
• Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling
• Telehealth + Flex Spending + Health Savings Account Options