Deskside Support Technician​/Desktop Support Engineer​/IT Support Technician​/Field Support Technician​/End-User

Position: Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Technician / End-User

Role:
Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Technician / End-User Computing (EUC) Support Engineer / IT Deployment Technician / Hardware Support Engineer

Location:
Glenview, IL

Work Mode:
Client Location No Remote / No Relocation

Contract / Contract to Hire

Deskside Support:

A deskside technician’s job is to provide support and maintenance for a company’s desktop computing environment.

They may be responsible for:

• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation: Installing, configuring, and maintaining hardware and software
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network support: Troubleshooting network devices to ensure connectivity.
• Virus Detection: Implementing virus detection and eradication procedures.
• End-user support: Providing end-user assistance in person, by telephone, or via email.
• Customer Service: Acting as a model of customer service excellence for organizational staff members.

Some skills that are helpful for a deskside technician include:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demeanor with a great aptitude for listening.