911 Dispatcher

The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with County procedures to assure the safety of law enforcement officers, emergency services personnel and the public.

This position does not supervise other employees.

• Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner.
• Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons.
• Enters calls for service in Computer Aided Dispatch (CAD) System.
• Monitors and maintains status of patrol units and coordinates ambulances and helicopters.
• Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary.
• Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection.
• Coordinates mutual aid as required; updates agencies that provide emergency response assistance.
• Performs other duties as assigned.

This position has no responsibility over any types of budget.

This position does not have project responsibilities.

This position trains colleagues, explains County procedures or processes, responds to public inquiries, participates in meetings and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally.

This position creates or edits documents, internal memos, emailsand reports.

Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.

Always (More than 85% in a year)

High School Diploma or GED.

One (1) year relevant experience.

Typing speed of 35 wpm.

ACJIS TOC (Terminal Operator Certification) preferred.

Must possess and maintain a valid Driver’s License if position duties require.

Telecommunication technology; public safety and security; law enforcement; public safety regulations and First Responders' Protocols.

Active learning; active listening; analytical thinking; negotiating; problem recognition; problem solving; multi-tasking; typing and Data Entry.

Fully and quickly comprehend spoken words; make sense of multiple data; find directions and current locations; multi-task; maintain mental response and quickness and maintain oratory ability under stressful situations.

• Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties and to attend to other duties.
• Rarely requires dexterity for special machines; constantly requires dexterity for keyboard operation and for special gadgets.
• Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel and twist.
• Occasionally lifts work-related materials of up to 10 lbs. in weight.

Incumben…