Center Concierge - Cape Ann YMCA

Job Details

Level: Entry

Job Location:

Glen T Mac Leod Cape Ann YMCA - Gloucester, MA

Position Type:
Part Time

Salary Range: $15.00 Salary

Job Shift: Opening

If you are an energetic and social individual who thrives in fast-paced environment, this may be the role for you!

The Cape Ann YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.

As a Member Services Team Member, you will:

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA's diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

If you're ready to make a positive impact while being part of a mission-driven organization, we'd love to hear from you!

To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.

At the YMCA, you're more than just an employee—you’re part of a community that is committed to making a difference.

• Free YMCA membership and discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a company contribution.

• Must be at least 16 years of age.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Opening Sundays and various other shifts are available.

The YMCA is committed to a policy nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.