Night Audit Supervisor - Beauport Hotel

Join to apply for the Night Audit Supervisor – Beauport Hotel role at Beauport Hotel Gloucester. (Posted 1 day ago — be among the first 25 applicants.)

Are you a night owl with a passion for hospitality and leadership? Join our team at the Beauport Hotel Gloucester as a Night Audit Supervisor, where you'll play a key role in ensuring smooth overnight operations and exceptional guest experiences.

• Provide outstanding guest service, including check‑ins/outs, take reservations (in‑person and over the phone), complete wake‑up calls, handle cash and process credit cards.
• Communicate with other departments effectively to assist guests during overnight hours.
• Act as a trusted point of contact for any overnight issues or emergencies, ensuring the safety and security of our guests.
• Coordinate with Security to manage emergency situations.
• Assist Housekeeping with common areas to keep the lobby tidy.
• Oversee nightly financial audit, reconcile daily records and verify transactions with accuracy and integrity.
• Print reports, summarize and input data into the Accounting System; assist the Accounting department with scanning invoices and other documents.
• Balance daily postings and revenue in the property management system.
• Complete Front Desk Daily Report.
• Record messages for the next shift and management, including guest related issues and employee call‑outs.
• Communicate with Revenue Manager about no‑shows.
• Monitor Front Office and Night Audit Outlook inboxes, complete third‑party reservations, respond to inquiries, and forward emails to correct departments.
• Ensure cash handling procedures are followed correctly and report cash breaks to Accounting.
• Lead, train, and support Night Audit team members to maintain a high‑performing work environment aligned with Beauport Hotel’s standards.

• A detail‑oriented and dependable professional with strong communication and leadership skills.
• Experience in supervisory level Night Audit and Front Desk Operations.
• A commitment to excellence.
• Ability to work overnight shifts and manage multiple responsibilities with confidence.

• Supportive team environment.
• Opportunities for professional development and advancement.
• Competitive pay and benefits.
• A chance to make a meaningful impact in a beautiful waterfront setting.

• Must have at least two (2) years experience in a hotel, with one (1) year of supervisory experience in Night Audit and Front Desk Operations; previous experience in a boutique hotel preferred.

• Experience using Microsoft Office and industry‑relevant Hotel Property Management Systems such as Room Master.
• Experience working with a Point‑of‑Sale system such as Toast.
• Ability to work with maximum efficiency, accuracy, and attention to detail.
• Ability to effectively lead and support a team.
• Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
• Self‑directed, motivated, and demonstrate exceptional leadership, customer service, and interpersonal skills.

• Effective communication in English, both verbally and in writing.
• Fluency in Spanish and/or Portuguese is a plus.
• Ability to work a flexible schedule, including weekends and holidays.

• Perform guest service requests on the overnight shift.
• Balance daily postings and revenue in the system.
• Timely and accurate preparation and distribution of daily reports to managers.
• Completion of Night Audit.
• Greet and welcome all guests in a professional and hospitable manner.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction.
• Lead by example, build lasting impressions and guest loyalty.

• Ability to work third shift (10 PM–6 AM).
• Working knowledge of Front Office and Night Audit operations.
• Demonstrated ability to work with maximum efficiency and accuracy.
• Effectively lead and work cohesively as part of a team.
• Exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
• Stand for eight hours’ length of time.
• LIFT 30 lbs.

• Hotel property with 94 guest rooms.
• Work primarily takes place in front‑of‑house hotel areas, public spaces including lobby and front desk.
• Group and solo work.

The Beauport Hospitality Group is an equal‑opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Referrals increase your chances of interviewing at Beauport Hotel Gloucester by 2×.

• Mid‑Senior level

• Full‑time

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• Hospitality