Night Audit Supervisor - Beauport Hotel

Are you a night owl with a passion for hospitality and leadership?

Join our team at the Beauport Hotel Gloucester as a Night Audit Supervisor, where you'll play a key role in ensuring smooth overnight operations and exceptional guest experiences.

• Provide outstanding guest service, including check-ins/outs, take reservations (in-person and over the phone), complete wakeup calls,handle cash and process credit cards.
• Communicate with other departments effectively to assist guests during overnight hours.
• Act as a trusted point of contact for any overnight issues or emergencies, helping ensure the safety and security of our guests.
• Coordinate with Security department to manage emergency situations.
• Assist Housekeeping as needed with common areas to ensure thelobby area is tidy.
• Oversee nightly financial audit, reconcile daily records andverify transactions with accuracy and integrity.
• Print reports, summarize and input data into the Accounting System. Assist the Accounting department with scanning invoices andother documents.
• Balance daily postings and revenue into the property management system.
• Complete Front Desk Daily Report
• Record messages for the next shift and management, including guest related issues and employee call outs.
• Communicate with Revenue Manager about no-shows.
• Monitor Front Office and Night Audit Outlook inboxes, complete third-party reservations, respond to inquiries, and forward emailsto correct departments.
• Ensure cash handling procedures are followed correctly and report cash breaks to Accounting.
• Lead, train, and support Night Audit team members to ensure a high performing work environment aligned with Beauport Hotel's standards.

• A detail-oriented and dependable professional with strong communication and leadership skills.
• Experience in supervisory level Night Audit and Front Desk Operations.
• A commitment to excellence.
• Ability to work overnight shifts and manage multiple responsibilities with confidence.

• Supportive team environment.
• Opportunities for professional development and advancement.
• Competitive pay and benefits.
• A chance to make a meaningful impact in a beautiful waterfront setting.

If you’re ready to bring your skills and personality to a team that values excellence and hospitality, we’d love to hear from you!

• Must have at least two (2) or more years' experience in a hotel,with one (1) or more years of supervisory experience in Night Auditand Front Desk Operations. Previous experience in a boutique hotel preferred.

• Must be proficient in Microsoft Office.
• Experience with industry-relevant hotel property management systems-such as Room Master-is preferred but not required.
• Familiarity with Point-of-Sale systems-such as Toast-is preferred but not mandatory.
• Must consistently demonstrate efficiency, accuracy, and strong attention to detail.
• Must have the ability to effectively lead, support, and develop a team.
• Must be able to apply sound judgement and logical reasoning when assessing situations and utilizing available resources.
• Must be self-motivated, proactive, and possess exceptional leadership, customer service, and interpersonal skills.

• Ability to communicate effectively in the English language, both verbally and in writing.
• Fluency in Spanish and/or Portuguese is helpful but not required.
• Ability to work a flexible schedule, including weekends and holidays.

• Perform Guest Service requests on the overnight shift.
• Balance daily postings and revenue in system.
• Timely and accurate preparation and distribution of daily reportsto Managers.
• Completion of Night Audit.
• Greet and welcome all guests in a professional and hospitable manner.
• Communicate with guests and employees both verbally and in writingto answer questions and provide clear direction
• Lead by example, build lasting impressions and guest loyalty.

• Ability to work third shift (10PM-6AM)
• Requires a working knowledge of Front Office and Night Audit operations
• Demonstrated ability to work with maximum efficiency, accuracy and attention to detail
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
• Ability to stand for 8 hours’ length of time
• Ability to lift 30 lbs.

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas,public spaces incl. lobby, and front desk areas.
• Group and solo work.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race,color, national origin, gender (including pregnancy), age, religion,disability, sexual orientation, veteran status, or any other statusor characteristic protected by law.