ESR Self Service Administrator, Band 3

Overview

ESR Self Service Administrator, Band 3 (37.5 hours a week) – Gloucestershire Hospitals NHS Foundation Trust. The closing date is 15 February 2026.

The role is based at Victoria Warehouse, Gloucester; working between Monday to Friday. We support hybrid working or job share as a flexible employer, with the expectation of on-site working each week.

The successful candidate will report directly to the ESR Self Service Specialist and work alongside colleagues within Training Systems and the Workforce Information and Planning teams, utilising and supporting stakeholders with ESR functions. On a day-to-day basis, the successful candidate will be responsible for maintaining hierarchy structures to enable managers to undertake ESR related activity, providing ongoing advice and support to managers and staff in the use of ESR.

This includes processing email and telephone queries and regularly running reports to monitor usage of ESR functions. In addition, as part of the ESR Self Service team, this post holder will be actively involved in the development and promotion of the services provided by the team. The successful candidate must have excellent communication skills and a strong customer service focus, with the ability to demonstrate attention to detail and be able to work as part of a diverse and inclusive team.

The ability to prioritise and manage your own workload is essential. Previous experience of working with systems and a solid knowledge of Microsoft packages would be an excellent foundation for taking on this role, however, full training will be given and a can-do attitude with a willingness to learn is just as important.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly.

Key Responsibilities

• Support the ESR Self Service Specialist in developing the system so it is used for all departments and staff groups across the Trust.
• Provide support to ensure that hierarchies are maintained in such a way as to enable the supervisor's responsibilities to meet the needs of the Trust, divisional leads, and external bodies.
• Assist with the inputting of data as required and using reporting tools to monitor usage of key functionality within the system.
• Provide ongoing general advice and support to staff. These tasks may be carried out by telephone, face to face, virtually and email.
• Monitor progress of set tasks and be able to identify and report problems regularly to senior members of the team.
• Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust.
• Assist in any other tasks required to achieve the Team objectives.

• Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A-C) or equivalent experience
• Advanced keyboard skills / IT qualification or equivalent experience

• Organisational skills and ability to manage own workload and prioritise work
• Clear and accurate written and verbal communication skills
• Ability to analyse a wide range of information and identify…