Medical Secretary, Cardiology, Band 3

Medical Secretary, Cardiology, Band 3

Closing date: 16 February 2026

Contract: Permanent position at 37.5 hours a week

The post-holder will provide an efficient, confidential and professional secretarial service to consultants and their supporting team. This will include administration and secretarial support to enable provision of patient care and specialty services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the Cardiology team and also support the wider secretarial team as needed.

Main duties include:

• Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.
• Providing cover for colleagues in their absence to maintain service levels.
• Ensuring excellent communication with patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.
• Ensuring all clinics are used to their full capacity and that vacant slots are maximised, including informing the Booking Office.
• Regularly informing the secretarial supervisor about progress and flagging urgent issues (capacity, delays, difficult queries from patients, etc.).
• Carrying out regular review and administrative validation of the clinician s return outpatient wait list.
• Supporting the achievement of Trust performance by ensuring administrative standards are met (e.g., typing times, test results passed to clinician) and escalating any potential 52-week breaches to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
• Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust s 8 week annual/study leave policy.

We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.

Our patients are at the heart of everything we do, and our Secretarial and Administration Teams are dedicated to ensuring that patients receive the very best care throughout their pathway through our services.

• Typing correspondence to patients, GPs, medical staff and other required addressees following clinical attendance or other patient contacts using digital dictation or Dragon voice recognition.
• Typing detailed medical reports when necessary.
• Take and transcribe minutes as appropriate.
• Highlighting to clinical team members any results, correspondence or patient queries that need response and taking action (e.g., booking investigations, transcription).
• Ensuring incoming post and results are sorted, any appropriate action taken and passed to the clinician daily.
• Ensuring vacant slots are utilised and informed to maximise capacity.
• Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, police, solicitors (via legal department), other consultants and management.
• Origination of procedures in negotiation with clinical staff and patients as requested by the secretary supervisor, including coordinating dates, staff, equipment and paperwork.
• Carrying out regular review and administrative validation of the clinicians  return outpatient wait list.
• Regularly informing the secretarial supervisor about progress and urgent issues (capacity, delays, etc.).
• Liaising with external organisations for patient care (e.g., Social Services, other hospitals).
• Support the development of improvements to working practices and processes and contribute to service reviews.
• Assist in resolving complaints or concerns from patients/carers by collating information and working with the supervisor to respond or escalate appropriately.
• Work as part of an Administrative Support Team, flexibly sharing administrative work to high standards.
• Cover colleagues during absences and may…