Administrator; Administration team

We are looking to recruit an administrator to join our friendly and supportive team in a busy doctors surgery in Gloucester.

Mainly based at our Askwith Road (Saintbridge) site, our administration team work together to support the practice performing duties including scanning & filing, clinical coding, summarising of patient records, referral management, private report administration, as well as a varied range of general administrative tasks (such as responding to emails, dealing with patient queries etc). The successful candidate may be asked to perform any of the teams tasks.

We are looking for someone with previous administration experience. Experience in healthcare and/or a GP surgery would be ideal but isnt essential as we give full training.

A recruitment pack, including key information, job description and person specification is included in this advert or can be found on our website.

Aspen Medical Practice wasformed from the merger of four practices in 2018 and is now a single largepractice looking after about 32000 patients. We have 140 employees who all work together as one multi-disciplinary team trying to provide the best service we canfor our patients and their families.

Whilst patient careis key, we also value the wellbeing of our employees and offer free parking,access to the NHS pension scheme, enhanced sickness allowances, monthlyprotected learning time events, length of service recognition and much more. Welisten to our staff via suggestion boxes, surveys and our staff forum and havemade several changes in recent years in response to this.

Role and Objectives

The post holder will enjoy the challenge of a varied workload that requires the use of organisational and prioritising skills,combined with attention to detail.

Problem solving on a day-to-day basis on issues relating to work, the post holder will also enjoy working closely as a team to achieveshared objectives and deliver daily priorities.

The post holder will be required to carry out a varietyof administrative and clerical type tasks as directed by their line managers.

Key Tasks and Responsibilities

The post holders tasks and duties may vary onaday-to-day basis depending on the needs of the team and the practice.

Under direction from their line manager key tasks may include:

• Sorting incoming patient-related mail
• Scanning and filing hospital correspondence
• Clinical coding and correspondence management including adding relevant read codes and forwarding on documentationappropriately.
• Summarising of medical records (Lloyd-Georgeand/or GP2GP)
• Patient notes administration
• Blood result management
• Private medical report administration
• New patient registration and GP linksprocessing
• Minute Taking
• Safeguarding administration
• Cervical Screening
• Administration and Recall
• Dealing with queries, tasks and worklists
• Other tasks and additional duties, which youmight reasonably be expected to undertake, and which are within your level ofskill / competence, when required.

General Tasks

More general tasks relevant to the role also include

• Carrying out general medical administration tasks following instruction from team leads
• Liaison with external agencies as required.
• Providing general assistance to clinical staff and promptly acting on any instructions from the doctors.
• Participation in relevant training and development proceedings and attending Protected Learning Time events. (note these may be outside your normal working hours).
• Maintainingcomplete confidentiality in relation to all patients, staff and the Practicesbusiness.
• Otherappropriate duties as directed by the Partners, Senior Management team or theirrepresentatives.
• Monitoringpersonal development to ensure a first-class service is delivered to the Practice and its patients.
• Adhering to all Laws, regulations and other regulatory guidance as well as the Practices Policies and Procedures(including Financial, Personnel and Health and Safety) in place.

Confidentiality

While seeking treatment patients entrust the Practice andits staff with, or allow the gathering of sensitive information, in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcare workers. The post holder may also have access to information relating to the Practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential.

Information relating to patients, carers, colleagues,other healthcare workers or the business of the Practice may only be divulgedto authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Additional elements

Health & Safety Thepost-holder will assist in promoting and…