Shared Services Support Administrator

Shared Services Support Administrator, Bristol, Hybrid working

We re looking for a highly organised and proactive Shared Services Support Administrator to join our growing team.

This is a fast-paced, varied role where you ll play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you ll coordinate work, manage service tickets, and ensure delivery meets agreed SLAs all while helping provide an excellent customer experience.

If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility.

• Manage and coordinate service tickets from logging through to completion
• Monitor progress to ensure work is delivered within SLAs
• Liaise with engineers, supervisors, and stakeholders to coordinate activity

Escalate delays or risks to maintain service performance

• Act as a key point of contact for service and admin queries
• Support operational teams with day-to-day coordination
• Attend meetings and provide updates on tickets and performance

• Book servicing and maintenance and maintaining accurate fleet records
• Monitor vehicle usage and mileage

• Experience in an administrative or coordination role
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Confident communicator comfortable working with different stakeholders
• Good Microsoft Office skills (especially Excel, Outlook, Teams)
• A proactive, self-motivated approach
• Ability to work both independently and as part of a team

• Experience with Service Now or similar ticketing/workflow systems
• Experience in a helpdesk, facilities, engineering, or service environment
• Understanding of SLA-driven environments
• SharePoint or document management experience

• Be part of a supportive and collaborative team
• Play a key role in delivering services to a major customer site
• Gain exposure to a busy, operational environment
• Opportunity to make improvements and influence processes
• Hybrid working to support work-life balance

25 days annual leave + bank holidays, Birthday day off, Option to purchase up to 5 additional days annual leave, Pension with matched contributions, Life Assurance, Private Medical Insurance

• Eye care vouchers
• Retail discounts
• Salary sacrifice electric car scheme
• Financial and savings guidance
• Access to wellbeing programmes
• Volunteering day
• Employee assistance programme (24/7 confidential support)