Administrator - Accomidation

We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests.

Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end — from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay.

• Manage accommodation bookings, allocations, and room schedules
• Ensure accurate records are maintained within booking systems
• Coordinate room availability in line with course schedules and operational needs
• Liaise with internal teams to ensure efficient room utilisation

• Act as a first point of contact for accommodation-related enquiries
• Provide clear pre-arrival information including check-in details and site guidance
• Welcome and support guests on arrival and throughout their stay
• Respond promptly to queries and resolve issues in a professional manner

• Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained
• Monitor room readiness, cleanliness, and maintenance issues
• Support the resolution of any accommodation-related concerns or complaints

• Maintain accurate records in line with GDPR and organisational policy
• Produce reports on occupancy, usage, and customer feedback
• Support invoicing or financial processes related to accommodation services
• Ensure all safeguarding and welfare considerations are upheld

You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively.

• Experience in an administrative or accommodation/hospitality role
• Excellent organisational skills with strong attention to detail
• Strong communication skills (written and verbal)
• Ability to build effective working relationships
• Confident in using MS Office and booking/management systems
• Ability to work under pressure and adapt to changing priorities
• Experience working in an educational, training, or residential environment
• Knowledge of booking or accommodation management systems
• Understanding of safeguarding and welfare responsibilities