Business Support Officer

Job Role

Business Support Officer

Gloucester Offices (GL4)

37.5 per week

Monday – Friday

£13.45 - £14.15 per hour

We currently have an exciting opportunity for a Business Support Officer to join our Adults Day Service team in Gloucester. You will be supporting our team with a high standard administrative assistance and outstanding customer service.

Keys Group and Accomplish provide support to individuals with Learning Disabilities, Mental Health Needs, Autism and Acquired Brain Injuries within homes and communities across the UK. At the Gloucester offices, we are dedicated to providing a person focused, individualised, and inclusive range of diverse activities that promote the health and well‑being of every adult who attends.

• Provide a high standard of administrative assistance and support across the service.
• Manage e‑mail, telephone and post; screen and re‑direct as required, using own initiative to alert important issues as they arise.
• Support the registered care managers / service managers in all aspects of the running of their service. Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as compliance maintenance, absence management, training scheduling, annual leave, and sickness absence. Ensure internal procedures run smoothly while liaising with internal HR consultants for complex or compliance‑related matters.
• Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner.
• Communicate instructions or requests to various individuals and/or departments, obtaining information as required.
• Coordinate and plan scheduled care reviews, MDTs and in‑house meetings.
• Prioritise workload to ensure that key duties are completed in order to support the work of the service.
• Manage and maintain stock levels and ordering supplies.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• Input and run reports of hours delivered by the service.
• Undertake any further duties determined as reasonable and necessary in the fulfilment of the role.
• Greet families, carers and external visitors, ensuring a positive and welcoming experience.

• Willing to travel to other offices when required.
• Excellent understanding of all Microsoft Office programs (Excel, Word, Office). Knowledge of systems Nourish, RADAR and Tribepad desirable.
• Outstanding customer service, ensuring the people we support are at the heart of everything we do.
• Must be able to analyse and manipulate large data sources and produce reports as required.
• Previous administration experience within a care setting.
• Excellent verbal and written communication skills, able to communicate at a senior level appropriately and constructively.
• High level of confidentiality and initiative required; discretion is essential.
• Able to assess and prioritise workload, often within tight deadlines and under pressure.
• Flexible attitude which demonstrates both a commitment to team working and working on own initiative, when required.
• Have excellent communication and interpersonal skills, and be comfortable in a forward‑facing position.

• Annual Leave – Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays.
• DBS Check Paid – Your Enhanced DBS check is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development – Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• Circle – Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• Amazing Discount Scheme – at high‑street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee.
• NEST Pension Scheme – Save for your retirement with a matched contribution of up to 3%…