Endoscopy Receptionist, Band 2

Overview

To provide reception and ward clerical support within the department and Administrative teams, liaising with patients, staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the departments.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

• Provide reception and ward clerical support within the department and Administrative teams.
• Liaise with patients, staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the departments.

• Excellent communication/interpersonal skills for dealing with people internal and external to the organisation, for example patients, relatives and staff.
• Good organisational skills for prioritisation of own work.
• A professional telephone manner for dealing with patient queries and liaising with Health Professionals both internal and external to the organisation.
• Empathy and compassionate approach to dealing with patients and relatives who may be distressed, worried or angry, on the telephone or face to face.
• Ability to work autonomously as well as collaboratively as a team and to provide cover for colleagues during absences.
• Basic understanding of the common office computer software to include Word, Excel and Outlook.
• Previous administrative experience or experience of working within a hospital/medical setting.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals.

As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives.