Repairs Scheduler

Are you an organised administrator with experience coordinating repairs, scheduling work or managing customer appointments? This Repairs Scheduler opportunity in Gloucester offers the chance to join a customer-focused housing team, where you’ll play a key role in ensuring works are delivered efficiently while providing an excellent service to tenants.

Offering £19–£21 per hour and the opportunity to work within a supportive team, this is an excellent opportunity for someone with strong planning and communication skills who enjoys working in a fast‑paced environment.

• Scheduling responsive repair appointments for in‑house operatives and external contractors, while liaising with tenants to arrange appointments and provide updates
• Managing day‑to‑day administration and operatives’ diaries to maximise productivity and minimise downtime
• Raising and managing works orders through the housing management system
• Monitoring repair progress and escalating delays, repeat visits or customer concerns where required
• Coordinating servicing, MOTs and maintenance for the company fleet, while monitoring compliance, vehicle records and mileage information
• Processing repair and fleet‑related invoices, resolving discrepancies and ensuring timely payment

• Previous experience within a repairs scheduling, housing administration or customer service role
• Excellent organisational skills and the ability to manage multiple priorities
• Experience using databases or housing management systemsA proactive approach and strong communication skills, with the ability to build positive relationships with customers, contractors and colleagues
• An NVQ Level 3 qualification or GCSEs (or equivalent) in Maths and English. A qualification in Database Management or Business Administration would be advantageous

This position is ideal for someone looking to develop their career within housing while working in a busy, customer‑focused environment where they can make a real difference to the service.

If you are interested in this Repairs Scheduler role, apply online now or contact Charlotte Sutton at cha for more information.