Automotive Warranty Operations Lead; Hybrid, Car Scheme

GROUP WARRANTY EXECUTIVE
Basic Salary: £35,000

Location:

Gloucester and Surrounding areas

Hours:

40 Hours Per Week | 50% Hybrid Working | 50% Office Based

Are you an organised and detail-focused automotive professional with warranty experience looking to take the next step in your career? This is an excellent opportunity to join a well-established dealer group where you'll play a key role in ensuring warranty claims are processed accurately, efficiently and in line with manufacturer standards.

Benefits

· Hybrid Working (50% Office / 50% Home)

· Brand Accredited Training & Development

· Career Progression Opportunities

· Company Car Scheme

· Flexible Working Patterns

· Employee Assistance Programme

· Life Assurance (3x Annual Salary)

· Cycle to Work Scheme

· Eyecare Voucher Scheme

· Company Pension Scheme

· 22 Days Annual Leave plus Bank Holidays

· Birthday Off

· Long Service Awards

· Staff Discounts

Responsibilities

· Process manufacturer warranty, extended warranty and goodwill claims accurately and efficiently.

· Ensure all warranty submissions comply with manufacturer guidelines and company procedures.

· Invoice warranty and goodwill work correctly and within required timescales.

· Liaise with Service Advisors, Technicians and Workshop Controllers to obtain accurate repair information.

· Monitor outstanding warranty claims and investigate rejected or unpaid submissions.

· Maintain accurate warranty records, documentation and reporting.

· Carry out internal warranty audits and identify areas for process improvement.

· Ensure warranty parts are stored and documented in accordance with manufacturer requirements.

· Support retailer teams by providing guidance on warranty policies and procedures.

· Keep up to date with manufacturer warranty bulletins and policy updates.

· Work closely with Accounts regarding credit notes and warranty payments.

· Promote process efficiency while maintaining exceptional levels of customer satisfaction.

Requirements

· Previous experience within an automotive warranty administration or warranty executive role.

· Strong understanding of manufacturer warranty and goodwill procedures.

· Excellent administrative and organisational skills.

· High level of accuracy and attention to detail.

· Strong communication skills with the ability to build effective working relationships.

· Computer literate with good Microsoft Office knowledge.

· Ability to prioritise workload and meet deadlines.

· Strong analytical and problem-solving skills.

· Full UK Driving Licence.

If you are interested in this Group Warranty Executive position, please contact Howard at Auto Skills UK and quote Job Reference: 54155