Claims Admin Support

Claims Admin Support We are looking for a Claims Admin Support to join Ecclesiastical Insurance in our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location: Gloucester

Job : 205347

Ecclesiastical Insurance
, who are proudly part of
Benefact Group
are looking for a Claims Admin Support to join our Gloucester office on a hybrid basis.
We're offering a fantastic opportunity to join our award-winning Claims Team. This entry-level role is perfect for someone looking to gain valuable industry experience, develop new skills, and build a long-term career within a supportive and successful team.

As Claims Admin Support you will contribute to defined service delivery by acting as part of a processing and administration team, supporting the Ecclesiastical “right first time”, First Contact Resolution (FCR) approach to customer service.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

• Ensure timely and accurate registration of claims within the policy system and allocation of claims inbound post within the claims handling systems.

• Identification of urgent matters and use of appropriate labels within the systems and where required, escalation to relevant personnel within the department.

• Occasional outbound calls to customers and suppliers to obtain additional information required to allocate post.

• Providing an effective and high-quality administration service to the business to enable the smooth running of the area, such as claims payment processing and other claims handler support activities when required.

• Positive attitude with a willingness to learn and develop new skills.

• Able to organise and prioritise tasks to meet deadlines and achieve objectives.

• Good attention to detail and accuracy when working with information and data.

• Able to stay focused and maintain quality when carrying out routine or repetitive tasks.

• Basic IT skills, including confidence using Microsoft Office applications.

• Strong communication skills with the ability to interact professionally and courteously with others.

• A team player who is committed to delivering excellent service and supporting colleagues.

• Understands the importance of handling information confidentially and responsibly.

• An interest in the industry and eagerness to build knowledge.

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

“This is a fantastic opportunity to play a key role in supporting the claims team, ensuring claims are registered efficiently and that customers and colleagues receive timely and effective support.”

Ecclesiastical Insurance
offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real…