Workshop Controller

Our client, a highly reputable, family-run independent service centre based in Gloucester, is seeking a skilled Workshop Manager to lead their busy workshop. This is a key role within a now well-established, multi-award-winning business known for delivering quality and exceptional customer service for over 20 years. The successful Workshop Manager will be responsible for managing a team, maintaining workshop efficiency, and ensuring high standards of service.

Benefits:

Competitive salary up to £50,000 per annum, dependent on experience
Starting salary negotiable based on qualifications and relevant experience
20 days annual leave plus bank holidays
Full in-house training and development programmes
Workplace pension scheme
Clear progression opportunities within a recognised industry leader
Standard working hours: 8:00am to 5:30pm, Monday to Friday, with a half-hour lunch break and two tea breaks

Duties as a Workshop Manager:

Manage a team of 3-4 Vehicle Technicians, overseeing schedules and allocations
Assist in the workshop during Vehicle Technician absence or in complex vehicle issues
Monitor workshop workflow and keep customers informed on vehicle progress
Source and supply parts efficiently as a Workshop Manager
Complete all relevant administrative tasks, including returns, credits, and MOT administration
Cover the service reception desk in a Service Advisor’s absence
Review work to be carried out, estimate costs, and price vehicle repairs
Perform ad hoc duties as required to support workshop operations

Requirements:

Proven experience managing a busy automotive workshop, ideally including an MOT centre
Reside within a reasonable commuting distance of Staverton
High technical ability demonstrated through IMI/NVQ Level 3 qualification in Light Vehicle Maintenance and Repair, or extensive practical experience as a Vehicle Technician
Strong customer service skills with the ability to lead, motivate, and develop a team
IT literacy and proficiency in relevant workshop management systems
Valid UK driving licence with minimal points

To be successful as a Workshop Manager, you will demonstrate leadership, technical competence, and excellent communication skills, fostering a positive environment for your team and providing unparalleled service to customers.

Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Workshop Manager opportunity.

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