Service Advisor

We are seeking a dedicated Plant Service Advisor for our client's franchise-approved plant machinery dealership located in Gloucester. The Plant Service Advisor will play a vital role in delivering exceptional customer service, ensuring workshop efficiency, and maintaining the highest standards of operational performance. This is an excellent opportunity for experienced individuals seeking long-term career growth within the plant, agricultural, or automotive sectors.

Benefits:

Starting salary of £32,000 per annum with KPI achievement-based bonuses, providing on-target earnings of £35,000 per annum
23 days annual leave plus bank holidays
Access to a workplace pension scheme
Technical training and development opportunities
Staff wellness programmes, including health and well-being initiatives
Discount schemes on high street retailers and various services
Recognition awards for long service and achievements
Enhanced maternity/paternity pay Duties of a Plant Service Advisor:

Engage with customers, ensuring high levels of satisfaction and loyalty
Manage workshop loading schedules, optimising productivity
Book and coordinate vehicle appointments, balancing customer convenience and workshop capacity
Accurately produce job cards, invoices, estimates, and warranty documentation
Provide clear explanations to customers regarding work carried out, maximising sales opportunities
Identify customer requirements and supply fully inclusive, accurate quotations
Liaise with parts department to ensure parts availability
Record and track all work requirements, including retail, warranty, and internal repairs
Liaise with vehicle manufacturers to authorise warranty repairs, when applicable
Maintain compliance with manufacturer policies and warranty procedures

Requirements of a Plant Service Advisor:

Proven experience as a Service Advisor, ideally within the plant, agricultural, or automotive industry
Strong customer service and communication skills
Excellent organisational and IT skills; experience with Kerridge/Keyloop is advantageous
UK driving licence with minimal points
Ability to deliver the highest standards of customer care
Knowledge of warranty procedures and liaising with manufacturers (desirable but not essential)
Ability to work efficiently within a team environment

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today