Account Manager

Responsibilities

• Provide service for a seamless experience.
• Align online campaigns with marketing and sales objectives to grow digital revenue.
• Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.
• Maintain accurate CRM data and manage inbound lead-qualifying, tracking, and nurturing prospects.
• Conduct introductory and follow-up calls to progress leads through the sales pipeline.
• Liaise with the global e-commerce team and share best practices across the business.
• Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.
• Keep product listings, pricing, and online content accurate and up to date.
• Stay current with digital trends, tools, and technologies to continually enhance processes and user experience.

• Degree in Business, Marketing, E-Commerce, or a related field.
• Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management.
• Strong CRM experience and confidence using analytics tools such as Google Analytics.
• Excellent organisational, multitasking and communication skills.
• Analytical mindset with the ability to translate data into actionable improvements.
• Detail-oriented, proactive and highly customer-focused.
• Comfortable working in a fast-paced environment and adaptable to changing priorities.
• Ideal for someone who blends technical confidence with commercial awareness.

• Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
• Pension: 4% employee / 8% employer contribution.
• 25 days holiday + bank holidays.
• Death in Service: 4× salary.
• Healthcare included.

For more information on this role, please contact Ben Dawson on or send copy of your CV to.