Internal Sales Manager

Internal Sales Manager

Location:

Gloucester

Hours:

Full time Monday to Friday
Salary:
Competitive

Key Responsibilities of an Internal Sales Manager:

* Lead, mentor and support the Customer Service team to drive performance and engagement

* Monitor KPIs, analyse performance data and implement improvements

* Identify, document and maintain departmental processes and procedures

* Provide regular performance and activity reports to the Sales Director

* Act as a key point of contact for customers via phone, email and Whats App

* Ensure accurate and timely order processing

* Resolve customer queries and escalate complex issues where required

* Maintain high levels of customer satisfaction and identify service improvements

* Develop strong product knowledge to provide accurate information and guidance

* Support Area Sales Managers with quotations and order management

* Maintain accurate and up-to-date CRM records

* Conduct outbound calls and follow up quotations to generate new business

* Oversee the distribution of sales literature and support business development activity
Key Skills of an Internal Sales Manager:

* Minimum 2 years’ experience in a Team Leader or Supervisor role within a customer support environment

* Strong communication and interpersonal skills

* Excellent organisational and problem-solving abilities

* Experience using CRM systems

* Analytical mindset with the ability to monitor data and identify trends

* Proficient in Microsoft Office, including Excel, Word and Outlook

* Knowledge of customer service best practice (desirable)

* Experience with in a product-based environment (desirable)

* Ability to multitask, work independently and take a proactive, solutions-focused approach