Run Lead

Run Lead

5 Days onsite in Gloucestershire

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

This role will include driving cost optimisation, enabling the account to achieve SLA/KPI compliance and coordinating recommendations for improvements to services.

• Ensuring the Run teams have visibility of contractual deliverables with full understanding of the client’s critical key deliverables.
• Delivering service within an On Prem model, proactively using Agile methodologies to drive efficiency.
• Ensuring a Business Continuity Plan (BCP) is in place for your represented service and linked to the client BCP where appropriate.
• Running a daily stand up with the Run Lead community to provide direction and escalation.
• Owning the BAU service and being the single service owner responsible for meeting contractual SLAs.

• A maturity to accept strategic direction from the broader account and ability to work within a client environment.
• An outside-the-box mindset that can handle ambiguity.
• An ability to deal with complexity and pressure while taking initiative and making decisions.
• Tenacity and drive with a willingness to embrace and champion change.
• A willingness to travel to client/account meetings when required.
• A self‑starter attitude that’s results‑driven.

• Ability to drive relationship‑building and teamwork.
• Strong customer focus and communication skills.
• Ability to drive client processes internally and externally.
• Ability to successfully interact with varying levels of DXC and client leadership.
• Ability to establish and manage performance metrics.
• Prudent decision‑making.
• Organisational skills, including the ability to manage urgent and numerous complex tasks simultaneously.
• Trusted advisor.
• Experience in managing a matrix organisation.
• Negotiation and conflict resolution skills.
• Strong vendor management focus, particularly in relation to service management.
• Change management, risk management and back‑out planning.
• Financial management, including capital and expense budgets.

• Competitive compensation
• Pension scheme
• DXC Select – comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events)