Run Lead

Run Lead

5 Days onsite in Gloucestershire

At DXC, one of our platinum accounts has openings for a Run Lead. This role will include driving cost optimisation, enabling the account to achieve SLA/KPI compliance and coordinating recommendations for improvements to services.

• Ensuring the Run teams have visibility of contractual deliverables with full understanding of the client’s critical key deliverables.
• Delivering service within a On Prem model, proactively using Agile methodologies to drive efficiency.
• Ensuring a Business Continuity Plan (BCP) is in place for your represented service and linked to the client BCP where appropriate.
• Running a daily stand up with the Run Lead community to help provide direction and escalation.
• Owning the BAU service and being the single service owner responsible for meeting contractual SLAs.

• A maturity to accept strategic direction from the broader account and ability to work within a client environment.
• An outside-the-box mindset that can handle ambiguity
• An ability to deal with complexity and pressure while taking initiative and making decisions.
• Tenacity and drive with a willingness to embrace and champion change.
• A willingness to travel to client/account meetings when required.
• A self-starter attitude that’s results‑driven.

• Ability to drive relationship‑building and teamwork.
• Strong customer focus and communication skills.
• Ability to drive client processes internally and externally.
• Ability to successfully interact with varying levels of DXC and client leadership.
• Ability to establish and manage performance metrics.
• Prudent decision‑making.
• Organisational skills, including the ability to manage urgent and numerous complex tasks simultaneously.
• Trusted advisor.
• Experience in managing a matrix organisation.
• Negotiation and conflict resolution skills.
• Strong vendor management focus, particularly in relation to service management.
• Change management, risk management and back‑out planning.
• Financial management, including capital and expense budgets.

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)