Digital Strategy Manager

Working hours:

35 hours per week, Monday to Friday

Duration: FTC 6 month

Location:

Gloucester

Job

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Digital Strategy Manager to join our Gloucester office.

As a Digital Strategy Manager you will define a clear, evidence-based digital strategy for our Funeral Director proposition, focused on assessing the value, role and future evolution of key digital technologies (including a consumer facing Buy Online journey and the Funeral Director Portal). The role will provide clear recommendations on “what next” to ensure digital capabilities remain competitive, effective and aligned to EPSL’s business model, partner needs and customer behaviour.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

Define and deliver a digital strategy aligned to business objectives, customer needs, market trends, and performance insights.

Evaluate the effectiveness, adoption, and future direction of key digital platforms, including Buy Online (BOL) and the Funeral Director Portal.

Recommend opportunities to enhance, simplify, or optimise digital products, identifying risks, inefficiencies, duplication, and cost-to-serve improvements.

Benchmark competitor digital propositions and partner tools to identify opportunities for competitive advantage and differentiation.

Develop and maintain a prioritised digital roadmap, sequencing initiatives based on strategic value, business impact, and feasibility.

Build evidence-based business cases, quantifying revenue growth, efficiency gains, cost reduction, and return on investment.

Define ownership and accountability models across technology, proposition, marketing, and digital capabilities, addressing governance gaps where required.

Establish effective governance and prioritisation frameworks to support ongoing digital performance and decision-making.

Present strategic insights and recommendations to executive stakeholders, enabling informed decision-making and investment choices.

Analytical & Commercial Acumen:
Strong data interpretation and business case development.

Platform & Journey Evaluation:
Ability to assess effectiveness of digital journeys and tools.

Competitor Insight:
Experience benchmarking propositions and translating into strategy.

Stakeholder Influence:
Ability to engage and align senior stakeholders.

Strategic Thinking:
Ability to translate complex challenges into clear, actionable direction.

Experience in FCA-regulated or financial services environments.

A competitive salary - let's discuss it

Group Personal Pension – up to 12% employer contribution

28 days annual leave plus bank holidays, and a holiday buy and sell scheme

An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

£200 annual personal grant to a charity of your choice

Employee Assistance Programme

Access to virtual GP

Enhanced maternity and paternity pay

"This is an exciting opportunity to make a real impact on the future of a growing business. You'll have the chance to shape our digital direction, influence key strategic decisions and leave a lasting legacy through the roadmap you create. Working with a talented and supportive team, you'll bring fresh thinking and help define how we continue to evolve for our customers and partners."

Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor…