Connectivity Product Manager

Location: Gloucestershire

Position Summary

The Connectivity Product Manager role is to manage the development and launch of Connectivity products and solutions that meet the needs of Claranet’s customers. They are responsible for driving the product strategy and roadmap, which support cross-sell and growth across our portfolio, working closely across all our Technology Practices, Customer Success & Growth, and Customer Experience and Managed Services. They are responsible for driving repeatability and scalability of existing and new products and solutions.

The Connectivity Product Manager will collaborate with Portfolio Architecture and Technology Practices to develop next-generation Secure Infrastructure products, services, and solutions that resolve customer transformation, Security/Compliance, and Scalability problems.

Role Mission

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers, enabling cross-sell and upsell.

Objectives & Key Results

The Connectivity Product Manager is part of a team representing a portfolio with over £110m+ per annum in revenue. The key objectives will be to:

* Develop and innovate Connectivity Products which will contribute to our revenue growth and marginality that align with Claranet goals

* Ensure that products meet customer needs and address any issues or concerns that arise

* Contribute to the target of 70% of services being scalable, repeatable, and supportable

* Ensure products are developed according to specifications and timelines and with commercial acumen in mind

* Maintain an up-to-date product/service catalogue

Behavioural Competencies – Organisational & Behavioural Fit

* Flexible and creative, able to take considered risks where appropriate

* Ability to operate effectively in complex, fast-changing environments

* Quick to learn and adapt to changing requirements and priorities

* Strong ability to prioritise multiple complex tasks and meet tight deadlines

* Demonstrated ability to motivate teams and hold stakeholders accountable

* Manages conflict and challenges in an open, constructive, and professional manner

* Willingness to travel to customer or Claranet sites as required

Behavioural Competencies – Organisational & Behavioural Fit

* Strong commercial awareness and business acumen

* Influence and manage stakeholders:
Ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer

* Ability to travel to different sites and locations when required

Critical Competencies – Technical Fit

* Has strong technical, commercial and market knowledge of Connectivity products and services, ideally from an MSP B2B perspective

* Has previously held a product management or proposition management role or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes

* Experience in defining product vision and strategy

* Ability to research and generate new ideas using varying resources such as customers, sales, market insight and partners

* Ability to analyse data and create information that supports product and business decisions

* Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers

* Understand and have experience of methodologies like Agile. See their value, but don’t believe there’s only one right way to get work done

* Knowledge and experience of Aha! Roadmaps & Ideas

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

* Pension Scheme:
Employer-matched contributions to help you plan for the future.

* Comprehensive Healthcare Coverage:
Access to private medical care for your peace of mind and wellbeing.

* Discounted Gym Memberships:
Prioritise your fitness with exclusive rates at…