Accommodation Co-ordinator

Overview and what we offer

• Hours - 37.5 hrs
• Location
  - Gloucester
  - Hybrid
• Refer a friend for £600bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Mike Burton Group is the specialist rights holder travel division of Destination Sport. Working in partnership with some of the world’s leading sports governing bodies and rights holders, Mike Burton Group creates and manages official, ticket-inclusive travel programmes that drive revenue, strengthen fan engagement and enhance brand value. Its expertise spans supporter travel, premium ticketing, accommodation and exclusive experiences, delivering exceptional fan experiences at major sporting events around the world.

The Accommodation Coordinator supports the procurement, coordination and delivery of accommodation (hotels, motels and campsites) and meetings and events services across a diverse portfolio of events and projects. The role ensures the efficient management of bookings, supplier relationships and operational delivery to provide a seamless experience for clients and participants.

• Coordinate accommodation and meetings & events products, managing hotel contracts, allocations, supplier agreements, payments and inventory.
• Lead camping village inventory management, allocating bookings and acting as the primary contact for accommodation-related campsite queries.
• Negotiate competitive rates and terms with suppliers, benchmark products and support sourcing decisions.
• Manage supplier contracts, accommodation capacity and booking amendments, cancellations and payments in line with budgets and product strategy.
• Maintain strong relationships with suppliers and internal stakeholders, providing excellent customer service and resolving queries efficiently.
• Process bookings, maintain accurate records and databases, and utilise internal systems to support operational delivery.
• Produce rooming lists, service reports and management information as required.
• Support compliance with health, safety and quality standards, including audits, site inspections and familiarisation visits where required.
• Coordinate staff travel arrangements and provide event or tour support when required.
• Assist with general administrative duties, incoming enquiries and other responsibilities as required.

• Experience in accommodation, hospitality or campsite operations; sports travel experience is advantageous but not essential.
• Strong organisational, prioritisation and time management skills, with the ability to meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Experience managing budgets and understanding commercial considerations.
• Proficient in Microsoft Office applications, including Word, Outlook, Excel and PowerPoint.
• Highly organised, detail-oriented and proactive, with the ability to work independently and use initiative.
• Strong interpersonal skills with a proven ability to build effective relationships with colleagues and suppliers.
• Analytical and logical thinker with strong problem-solving capabilities and a flexible, adaptable approach.