Customer Service Advisor

Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot. You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

Benefits: 22 days holiday (plus bank holidays) Discretionary annual bonus 2x annual salary life cover Company contributory pension Full training Cycle to work scheme Employee assistance programme Eye-care scheme Retail discounts Free on-site parking

About the role:

40 hours per week Monday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break) Fully office based 1st line telephone response Answer the telephone to take fuel orders Raise tickets for fuel orders Process orders for Transport to deliver Take payments over the phone Direct calls to the relevant departments Process group orders Transfer tickets to other depots Cover for raising repeat order tickets Regular internal communication Covering other duties as and when required