Customer Service Administrator

Customer Service Administrator

Location:

Gloucester (Office Based)

Hours:

Full Time | Permanent
Salary: £26,500 per annum

Our client is seeking a Customer Service Administrator to join a busy customer service team within a fast-paced office environment. This role involves handling a high volume of inbound calls, processing orders, resolving customer queries, and ensuring a consistently high level of service.

Key Responsibilities of a Customer Service Administrator:

* Handle a high volume of inbound customer calls.

* Process orders via phone and email.

* Resolve customer enquiries and issues promptly.

* Complete and maintain accurate customer records.

* Manage back orders, shortages, and transport queries.

* Liaise with internal departments to resolve issues.

* Maintain high productivity and service standards.

* Support additional administrative tasks as required.

Key Skills of a Customer Service Administrator:

* Minimum 1 year’s experience in a call centre or customer service role.

* Excellent verbal communication skills.

* Calm and professional telephone manner.

* Strong organisational and time-management skills.

* Ability to work effectively in a busy environment.

* Confident using computer systems and databases.

* Quick to learn new software and processes.

* Strong attention to detail and accuracy.

* Customer-focused with relationship-building skills.

* Proactive and able to work independently or within a team