Customer Service Administrator

Customer Service Administrator

Location: Gloucester (Office Based)
Hours: Full Time | Permanent Salary: £26,500 per annum

Our client is seeking a Customer Service Administrator to join a busy customer service team within a fast‑paced office environment. This role involves handling a high volume of inbound calls, processing orders, resolving customer queries, and ensuring a consistently high level of service.

• Handle a high volume of inbound customer calls.
• Process orders via phone and email.
• Resolve customer enquiries and issues promptly.
• Complete and maintain accurate customer records.
• Manage back orders, shortages, and transport queries.
• Liaise with internal departments to resolve issues.
• Maintain high productivity and service standards.
• Support additional administrative tasks as required.

• Minimum 1 year’s experience in a call centre or customer service role.
• Excellent verbal communication skills.
• Calm and professional telephone manner.
• Strong organisational and time‑management skills.
• Ability to work effectively in a busy environment.
• Confident using computer systems and databases.
• Quick to learn new software and processes.
• Strong attention to detail and accuracy.
• Customer‑focused with relationship‑building skills.
• Proactive and able to work independently or within a team.

To be considered for this role,  to  or call Lilly on