Customer Service Adviser

Working hours: 35 hours per week, Monday to Friday

Duration: 12 Month Fixed Term Contract

Location: Gloucester

Job : 204989

Ecclesiastical Insurance, a proud part of Benefact Group, is looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you will contribute to defined service delivery by acting as part of a processing and administration team.

Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked among the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative group—where all profits go to charity and good causes.

• Organise and manage your own day‑to‑day tasks with guidance, ensuring work is completed on time and to agreed standards.
• Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
• Spot any issues or unexpected information and know when and how to raise these with a supervisor.
• Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
• Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.

• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
• Understand, manage, and use information with accuracy.
• Competent IT and data skills, including Microsoft suite.
• Effective and appropriate communication skills.
• Commitment to deliver exceptional service, contributing both as an individual and as an effective part of a team.

• Previous industry knowledge or experience would be an advantage.
• Cert CII or commitment to achieve within an agreed timescale.

• A competitive salary – let's discuss it
• Hybrid working
• Group personal pension – up to 12% employer contribution
• Generous annual bonus scheme: on‑target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee assistance programme
  
  Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

"This is an exciting role that places you at the heart of a collaborative, dynamic, and fast‑paced team"

We welcome applications from everyone.