Helpdesk Coordinator

Location: Gloucestershire

We are looking for an organized and proactive Helpdesk Coordinator to join our clients team.

In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly.

Key Responsibilities

* Customer Support:
Manage a dedicated portfolio of client accounts and deliver excellent customer service.

* Daily Operations:
Complete daily tasks and administrative duties to meet team goals and KPIs.

* Inventory Tracking:
Monitor stock and inventory levels according to contract requirements.

* Compliance & Quality:
Follow standard processes to keep our operations organized, compliant, and efficient.

* Problem Solving:
Assist with handling customer complaints and identifying ways to improve our processes.

What We Are Looking For

* Previous experience in a helpdesk, customer service, or admin role.

* Strong communication skills and a professional phone/email manner.

* Excellent time-management skills to handle a busy 08:30 to 17:00 shift.

* A reliable team player who enjoys problem-solving