Customer Support Analyst

Location: Gloucestershire

Client Support – This well-established Technology company is experiencing steady growth as they continue their expansion.

They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement and works with a number of large UK customers.

As well as daily client interaction, the team lies at the heart of a busy operation, and the job will see you interfacing with a variety of other departments.

Essentially, it’s a Customer Support position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.

Every week will be different but, on balance, the role covers:

* 30-40% Customer support work – typically email and web portal, with some phone support

* 30% Testing – changes, new releases, log work

* 30% Projects – e.g. configuring new systems for client implementation work

The company will provide full training, but they require someone who is very ‘tech savvy’ and, at the very least, has a good understanding of MS Office
365 - e.g. strong Excel and Word. The desire to learn is key!

You’ll learn more about Data and SQL, and XML.

The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term.

Your background:

Experience of external customer service /customer support, with strong communication skills and a technical bias.

Location:

To begin with (for the initial 2-3mths) this is an office-based role, while you are training and get up to speed. Going forward, the team works in a hybrid fashion, 2 days per week in the office.

Salary: £26,000 to £34,000, depending on experience.

This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency