Retail Customer Advisor

Retail Customer Advisor (Gloucester) - 12 hours

• Part-time
• Salary: £13.72 per hour + an on-target bonus of 15% (paid monthly based on store performance)
• Working Hours:
  
  12 hours across 2-3 days per week, including weekends on a rotation basis

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
• Customer Focused
  :
  Demonstrate a strong passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration
  :
  Work well within a team, contributing to a positive, high-performing environment.
• Problem Solving
  :
  Resolve customer enquiries and challenges in a resourceful and proactive manner.

• Full training provided; prior knowledge of products not required.
• Ambition, drive to learn, and willingness to grow within the role.

Competitive pay, bonuses, up to 31 days off plus 2 bank holidays. Personalised benefits including discounts, vouchers, a pension plan and more. Opportunities for ongoing development and career progression.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and employee‑led DEI Networks, we have identified a range of reasonable adjustments to help candidates perform at their best during the interview process, such as extended time or breaks in online assessments, sign language interpreters, or assistive technology.

If you require a reasonable adjustment, please contact your recruiter directly.