Customer Service Administrator

Location: Gloucestershire

Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.

In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.

Responsibilities:

- Ensure all customer complaints and queries receive a first response

- Investigate issues thoroughly to identify root causes and determine appropriate solutions

- Accurately log and manage cases within the company's system

- Proactively keep customers updated on the progress of their enquiries

- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales

- Monitor and manage your own workload to ensure timely resolution of cases

- Escalate issues when additional support is required

- Maintain high standards of customer service and professionalism at all times

Candidate Attributes:

- A self-motivated team player

- Excellent organisation, time management and administration skills

- Able to prioritise workload

- Able to work under pressure and remain calm

- Customer service can do attitude

Hours:

Monday – Friday, 8.30am – 5pm

Salary:
Starting £26,748 per annum (tiered pay which you can progress through with training)