Service Advisor; Plant

Rygor Plant is looking for a dedicated Service Advisor to join their team in Gloucester. If you provide exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required to complete the work are available and on schedule – this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after‑sales services in a customer‑oriented manner (i.e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

• Dealing with customers and ensuring customer satisfaction.
• Utilise workshop loading and ensure it is up to date.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturer's policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.

• Previous service advisor experience within a plant or commercial vehicle environment.
• Customer‑friendly with a professional and approachable manner.
• Process‑oriented with strong attention to detail.
• Able to work independently and manage own workload.
• Previous working experience in administration and/or office environments.
• Strong communication skills as this role is pivotal in ensuring that all stakeholders are accurately informed.
• An extra day off for your Birthday.
• 23 days of annual leave per year PLUS Bank Holidays.
• Enhanced Maternity and Paternity pay policies.
• Access to the wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including annual Rygor Group Awards and opportunities to attend the Rygor Wembley box.
• Annual appraisal programme and progression opportunities.
• Manufacturer training and access to in‑house training.