Customer Service Advisor

Location: South Gloucestershire

Are you highly organised with a passion for delivering outstanding customer service? Looking to join a forward-thinking business where your contribution genuinely matters? We’re recruiting on behalf of a growing, sustainability-focused organisation seeking a Customer Service Administrator to support their expanding team.

About the Company

This well-established waste management company provides essential services to businesses nationwide, with a strong emphasis on efficiency, reliability, and environmentally responsible practices. They’re committed to continuous improvement, community engagement, and reducing environmental impact through innovative solutions.

The company promotes a collaborative and supportive workplace culture where employees are encouraged to develop and make a meaningful impact.

The Role:

You’ll play a key role in ensuring smooth day-to-day operations and delivering a high-quality customer experience. Responsibilities will include:

* Acting as a primary contact for customer queries via phone and email

* Managing and processing client orders accurately

* Supporting onboarding for new customers

* Assisting with billing, credit control, and account queries

* Maintaining accurate records and updating internal systems

* Providing general administrative support across the team

The Candidate:

* You must have previous experience in a customer service role

* Experience in credit control is advantageous

* Ability to commute 5 days a week to Emersons Green (Bristol)

* Strong organisational skills with the ability to manage multiple tasks

* High attention to detail and accuracy in data handling

* Confident communication skills, both written and verbal

* A proactive attitude and ability to work both independently and collaboratively