Technical Customer Service Specialist

Overview

Come join our awesome team in a fun, fast‑paced office! At Fasthosts we provide 24/7 support to our customers via Phone, Email, Chat and Social Media. We need talented, friendly and adaptable people with a passion for IT and Customer Service. We offer office and hybrid work options, training and support to help you thrive.

Our internet never sleeps, and sometimes our customers don’t either. To offer 24/7 support we need specialists willing to work a shift pattern that includes weekends. Availability (and willingness) to work shifts Mon‑Sun between 7 am and midnight on a rotating shift pattern is essential.

As a Customer/Technical Support Specialist you’ll help customers with any account or technical issues they may have with our range of products, while maintaining a great customer‑service vibe. You’ll think ahead for our customers, helping them find the right solutions and keeping them in the loop. If they upgrade their services or try something new you’ll earn commission.

We’re big fans of learning and growth, so we’ll provide plenty of training for new team members. You’ll start with a three‑month development program and continue growing your skills. If you’re excited to learn and want to sharpen your technical and customer‑service chops we’d love to see your application.

• Previous experience in a call centre or comparable customer‑service environment, demonstrating confidence supporting customers on the phone (and ideally other platforms).
• Passion for IT and curiosity to learn.
• Excellent written and verbal communication skills.
• Comfortable with upselling to help solve customers’ needs.
• Strong problem‑solving and analytical skills.
• Ability to learn under pressure in a fast‑paced environment.
• Self‑motivated with a desire to succeed.
• Experience and confidence in handling difficult customers is advantageous.

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well‑being and work‑life balance. We value personal and professional growth, offering tailored development plans for your career advancement.

• Earn a £27,250 basic salary plus unlimited sales commission potential.
• 27 days annual leave plus bank holidays.
• Contributory pension scheme.
• Private healthcare and life assurance.
• Employee assistance programmes.
• Cycle scheme.
• Free parking.
• Refreshments in break rooms and discounts at selected local restaurants.
• Social events.

Fasthosts and IONOS are equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.