Passenger Service Agent

LOCATION:
Heathrow Airport

SHIFT PATTERN:
Varied, 20 hours per week

PAY RATE:
Competitive

Passenger Assistance (Heathrow Airport)

Forget the typical 9–5. Imagine planes as your office view and every shift bringing a new story.

Join our Passenger Assistance team and be the reason our passengers enjoy a smooth, memorable and stress‑free journey through the airport. Assisting passengers requiring support to and from the aircraft who may have limited mobility, visual or hearing impairments or just simply need some extra help, you’ll deliver outstanding service every step of the way.

• Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs.
• Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques.
• Pushing wheelchairs and assisting with luggage.
• Delivering a calm, professional service in a busy environment.

• Friendly & approachable
• Reliable & punctual
• Calm under pressure
• A true team player
• Passionate about helping people

• Full training provided
• Work at one of the world’s busiest airports
• 24/7 GP access (for you & your family)
• Mental health support
• Cycle to Work scheme
• Discounts, cashback & exclusive perks
• Real career progression opportunities

Because no two days are the same

Because you’ll meet people from all over the world

Because you’ll genuinely change someone’s journey

And because helping someone travel with confidence, that’s a great feeling!

• 24/7 GP:
  Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life:
  Search for resources and tools on topics ranging from family and life to health, money and work.
• Support:
  Online chat or telephone service for urgent support in a crisis.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.