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Helpdesk Manager: Lead Teams, Elevate Service Excellence
Job in
Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-07-22
Listing for:
RG Setsquare
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
RG Setsquare is seeking an experienced Helpdesk Manager to lead a busy customer support function within a fast-paced Facilities Management environment. You will oversee Helpdesk operations, manage enquiries and escalations, and drive continuous improvement across processes and service delivery.
The role requires strong leadership, stakeholder management, and a track record of delivering high-quality customer service while meeting KPIs and SLAs in a dynamic environment.
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