Box Office Assistant

Box Office Assistant – Guildhall, Gloucester City Council, Salary £24,796 per annum pro rata. 18.5 hours per week, permanent, flexible hours primarily Wednesday to Saturday.

Gloucester Guildhall invites you to join its Visitor Experience team as a friendly, organised, customer‑focused Box Office Assistant. You will be the first point of contact for visitors, supporting a wide range of events and ensuring a warm welcome.

• Selling tickets in person, by telephone and online.
• Providing excellent customer service to visitors, artists, promoters and event organisers.
• Managing customer enquiries via email, telephone and face‑to‑face interactions.
• Processing bookings, ticket collections, refunds and waiting lists.
• Maintaining accurate customer records and handling cash in line with procedures.
• Supporting city‑wide events and cultural activities through the Guildhall Box Office.
• Working closely with colleagues to ensure the smooth day‑to‑day operation of the Box Office and front‑of‑house areas.

• Excellent customer service and communication skills.
• Enjoys working with people and can remain calm under pressure.
• Confident using IT systems and administrative processes.
• Good attention to detail and strong organisational skills.
• Ability to work flexibly, including evenings and weekends.
• Experience in a customer‑facing role.

Experience of working in a box office, ticketing environment or using systems such as Ticket solve would be an advantage; full training will be provided.

This is a flexible 18.5‑hour per week contract, primarily Wednesday to Saturday on a rota. Shifts include daytime and evening work, and may require some extra hours on other days or to stay after an event ends.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer and will make reasonable adjustments as required.

Applicants must have the right to work in the UK for at least 6 months. The Immigration Act 2016 requires that anyone appointed to a customer‑facing role must be able to demonstrate fluent spoken English.

Submit your application and personal statement by 2 August 2026. Contact Emma Williams, Commercial Development Officer,  for an informal discussion.