Customer Service Administrator

Customer Services Administrator (temporary ongoing) Cramlington (site based) We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service. Key responsibilities will include:
Answering incoming calls and customer enquiries Managing emails and responding promptly to customer requests Processing orders and updating customer records Supporting colleagues across the business with administrative tasks Building positive relationships with customers and suppliers Criteria:
Excellent communication and organisational skills Previous customer service administration experience A positive, friendly and professional approach Good IT skills and attention to detail Ability to work as part of a small team What’s on offer: A friendly, relaxed working environment Supportive and approachable colleagues Varied and interesting work Opportunity to develop your skills If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you!