Customer Service Advisor

Job Description

Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team. It's an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities. As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless.

From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians. This will include monitoring of work progress, then relaying this back to the customer. If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role. Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner.

Being a team player is essential, as you will be working with your colleagues throughout the day and it's very much a group effort to ensure that customers receive exceptional care. Don't know anything about cars? Don't worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn.

In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer. It's all about the team effort. Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work.

A snapshot of what to expect:

• Greeting customers and taking telephone calls.
• Ordering of parts.
• Dealing with customer service enquires.
• Completing customer estimates.
• Scheduling the diary with customer bookings.

• Excellent customer service skills.
• Extremely organised and able to multi-task.
• Previous experience within this type of role would be beneficial but is not essential.
• IT literate (full training on all systems used will be provided).

Hours
- Monday
- Friday 8am - 5.30pm Monday
- Friday (30 min lunch)

Salary - £32,000 initially (depending on experience) with progression opportunities plus no working weekend and closed between Christmas and New Year